@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap');
:root{--bg:#f4f5f6;--panel:#fbfbfc;--card:#fff;--border:#e2e5e8;--text:#1f2529;--muted:#6b7580;--accent:#24303a;--accent-hover:#182129;--ok:#1f7a4d;--ok-bg:#e8f3ec;--warn:#8a5a00;--warn-bg:#fbf3df;--danger:#a83c33;--danger-bg:#fbeeec;--rail:76px;--middle:360px;font-family:'DM Sans',system-ui,sans-serif;color:var(--text);background:var(--bg);font-size:15px}
*{box-sizing:border-box}body{margin:0;min-height:100vh}
h1{font-size:22px;letter-spacing:-.3px;margin:0}h2{font-size:18px;margin:0}h3{font-size:14px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);margin:26px 0 10px}
.muted{color:var(--muted);line-height:1.55}.small{font-size:12.5px}.eyebrow{font-size:11px;letter-spacing:.16em;font-weight:700;color:var(--muted);margin:0 0 4px}
button,.button{font:inherit;border:1px solid transparent;border-radius:8px;background:var(--card);color:var(--text);cursor:pointer;padding:10px 16px;text-decoration:none;display:inline-block;border-color:var(--border)}
button:disabled{opacity:.45;cursor:not-allowed}.primary{background:var(--accent);color:#fff;border-color:var(--accent)}.primary:not(:disabled):hover{background:var(--accent-hover)}
.quiet{background:#eef0f2;border-color:#eef0f2}.danger{background:var(--danger-bg);color:var(--danger);border-color:var(--danger-bg)}.full{width:100%}
label{display:block;font-size:12.5px;font-weight:600;margin:18px 0 6px}input,textarea,select{width:100%;border:1px solid var(--border);border-radius:8px;font:inherit;padding:11px 12px;color:var(--text);background:#fff}
input:focus,textarea:focus,select:focus,button:focus-visible{outline:2px solid #9aa9b5;outline-offset:1px}
.pill,.line-badge{background:#eceff2;color:#3b4652;padding:5px 10px;border-radius:20px;font-size:12px;white-space:nowrap}.pill.on{background:var(--ok-bg);color:var(--ok)}
.notice{background:var(--warn-bg);border:1px solid #efe1b8;border-radius:10px;padding:13px 15px;margin:0 0 16px;color:var(--warn);font-size:14px}.notice.success{background:var(--ok-bg);border-color:#cfe5d7;color:var(--ok)}.notice.error{background:var(--danger-bg);border-color:#f0d3cf;color:var(--danger)}
[hidden]{display:none!important}

/* Layout: slim rail | contextual middle panel | broad workspace */
body.app{display:grid;grid-template-columns:var(--rail) var(--middle) minmax(0,1fr);height:100vh;overflow:hidden}
.rail{background:var(--card);border-right:1px solid var(--border);display:flex;flex-direction:column;align-items:stretch;padding:14px 6px;gap:4px}
.mark{width:40px;height:40px;border-radius:12px;background:var(--accent);color:#fff;font-weight:800;letter-spacing:.06em;display:grid;place-items:center;margin:0 auto 14px;font-size:13px}
.rail-item{display:flex;flex-direction:column;align-items:center;gap:5px;padding:10px 4px;border:0;background:transparent;color:var(--muted);font-size:11px;font-weight:600;border-radius:10px;position:relative;text-decoration:none}
.rail-item svg{width:22px;height:22px;fill:currentColor}.rail-item svg.stroke{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round}.rail-item:hover{background:#f0f2f4;color:var(--text)}.rail-item.selected{background:#e9ecef;color:var(--text)}
.badge{position:absolute;top:6px;right:12px;background:var(--accent);color:#fff;font-style:normal;font-size:10px;font-weight:700;border-radius:10px;padding:1px 6px;min-width:18px;text-align:center}
.rail-spacer{flex:1}.rail-account{display:flex;flex-direction:column;align-items:center;gap:6px;padding-bottom:6px}.rail-account form{margin:0}
.avatar{width:34px;height:34px;border-radius:50%;background:#dfe4e8;color:#2c3640;font-weight:700;font-size:12px;display:grid;place-items:center}
.rail-link{background:transparent;border:0;color:var(--muted);font-size:11px;padding:2px 4px}.rail-link:hover{color:var(--text)}

.middle{background:var(--panel);border-right:1px solid var(--border);padding:22px 20px;overflow:auto;min-width:0}
.detail{padding:26px 32px;overflow:auto;min-width:0}
.pane-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}
.caller-label{margin-top:22px}#line{font-weight:600}.line-state{margin:6px 0 0;min-height:18px}
.line-row{display:flex;align-items:center;gap:8px}.line-row select{flex:1 1 0;min-width:0}
.icon{flex:none;width:44px;height:44px;padding:0;display:inline-grid;place-items:center;color:var(--muted)}.icon svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.icon:not(:disabled):hover{background:#e3e6e9;color:var(--text)}
#destination{margin-top:16px;font-size:18px;text-align:center;letter-spacing:.5px}
.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0}.digit{font-size:20px;background:#fff;color:var(--text);padding:14px 0;border-color:var(--border)}.digit:hover{background:#f0f2f4}
.actions{display:flex;flex-wrap:wrap;gap:7px}.actions button{flex:1;white-space:nowrap;padding-left:12px;padding-right:12px}
details.transfer{margin-top:22px;border-top:1px solid var(--border);padding-top:12px}details.transfer summary{cursor:pointer;font-weight:600;font-size:13px;color:var(--muted)}details.transfer select{margin:12px 0 8px}
.list{display:flex;flex-direction:column;gap:6px}
/* Conversation card: the open button fills the card, the dots button sits at the right, the menu pops under it */
.thread{position:relative;display:flex;align-items:center;gap:2px;background:#fff;border:1px solid var(--border);border-radius:8px;padding:0 6px 0 0;font-size:14px}
.thread:hover,.thread.menu-open{background:#f3f5f7}.thread.selected{border-color:#9aa9b5;background:#f0f3f5}
.thread-open{flex:1 1 auto;min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:2px;text-align:left;background:transparent;border:0;border-radius:7px;padding:12px 8px 12px 14px;font-size:inherit}
.thread strong{font-weight:600;overflow-wrap:anywhere}.thread .meta{color:var(--muted);font-size:12px;overflow-wrap:anywhere}
.thread-more{width:34px;height:34px;border-color:transparent;background:transparent}.thread-more svg{fill:currentColor;stroke:none}
.thread-menu{position:absolute;right:6px;top:calc(100% - 4px);z-index:3;min-width:150px;display:flex;flex-direction:column;padding:4px;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px rgba(31,37,41,.14)}
.thread-menu.up{top:auto;bottom:calc(100% - 4px)}
.thread-menu button{width:100%;text-align:left;background:transparent;border:0;border-radius:6px;padding:8px 12px;font-size:13.5px;white-space:nowrap}
.thread-menu button:not(:disabled):hover{background:#f0f2f4}.thread-menu button[data-action=delete]{color:var(--danger)}
.call-row{padding:14px 0;border-bottom:1px solid var(--border);display:grid;gap:4px}.call-row strong{font-weight:600}.call-row audio{width:100%;margin-top:8px;max-width:520px}
.line-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px;margin:14px 0 4px}
.line-card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:14px 16px;display:grid;gap:4px}.line-card.active{border-color:#bcd7c6}
.line-card .state{font-size:12px;font-weight:600;color:var(--warn)}.line-card.active .state{color:var(--ok)}
/* Chat workspace: header on top, scrolling messages, composer anchored at the bottom */
.detail .chat{height:100%;display:flex;flex-direction:column;min-height:0}.chat .pane-head,.chat #compose{flex:none}
#message-list{flex:1 1 auto;min-height:120px;overflow:auto;padding:4px 0}
.bubble{background:#fff;border:1px solid var(--border);border-radius:12px;padding:12px 14px;margin:8px 0;white-space:pre-wrap;overflow-wrap:anywhere;max-width:70%}.bubble.outbound{margin-left:auto;background:#e9edf1}
.bubble small{display:block;color:var(--muted);font-size:11px;margin-top:6px}.bubble a{display:inline-block;margin-top:6px;color:var(--text)}
.chat .pane-head h2{min-width:0;overflow-wrap:anywhere}.head-tools{display:flex;align-items:center;gap:10px;flex:none}
/* Composer: "To" + recipient + "Replying from" share one row; Send sits beside the textarea */
#compose{border-top:1px solid var(--border);margin-top:14px;padding-top:6px}
.compose-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:12px}.compose-row label{margin:14px 0 0}.compose-row input{margin-top:12px}
.compose-from{margin-top:12px;max-width:280px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.compose-body{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:12px}.compose-body textarea{margin:0;resize:vertical}.compose-body button{white-space:nowrap}
.state-notice{margin:10px 0 0;padding:9px 12px}

/* Text folders: Inbox / Archived / Trash under the number selector */
.folders{display:flex;gap:6px;margin-top:12px}.folders button{flex:1;padding:8px 10px;font-size:13px;font-weight:600;background:#eef0f2;border-color:#eef0f2;color:var(--muted)}
.folders button:hover{background:#e3e6e9;color:var(--text)}.folders button.selected{background:var(--accent);border-color:var(--accent);color:#fff}
.folders .folder-icon{flex:0 0 auto;width:44px;padding:0;display:inline-grid;place-items:center}
.folders svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
#threads{margin-top:12px}

/* Call pop-up: fixed top-right over every section while a call rings or is live (mirrors the CSR call bar) */
.call-pop{position:fixed;top:16px;right:16px;z-index:20;width:320px;max-width:calc(100vw - 32px);background:#1b2227;color:#fff;border-radius:16px;padding:16px;box-shadow:0 18px 44px rgba(15,20,24,.34),0 0 0 1px rgba(255,255,255,.06);animation:pop-in .16s ease-out}
.call-pop-head{display:flex;align-items:center;justify-content:space-between;gap:10px}
.call-pop-kind{display:inline-flex;align-items:center;gap:8px;font-size:10.5px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#7fd8a6}
.call-pop.live .call-pop-kind{color:#a9c7e0}.call-pop.transfer .call-pop-kind{color:#c7b6f2}
.ring-dot{position:relative;width:9px;height:9px;border-radius:50%;background:#3ecf82;flex:none}
.ring-dot::after{content:"";position:absolute;inset:0;border-radius:50%;background:inherit;animation:ring-ping 1.2s cubic-bezier(0,0,.2,1) infinite}
.call-pop.live .ring-dot{background:#6fa8d6}.call-pop.live .ring-dot::after{animation:none}
.call-pop-timer{font-size:12px;font-variant-numeric:tabular-nums;color:#9aa6b0}.call-pop.live .call-pop-timer{color:#7fd8a6;font-weight:600;font-size:13px}
.call-pop-caller{margin-top:10px;font-size:21px;font-weight:600;letter-spacing:-.3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.call-pop-line{margin-top:3px;font-size:12.5px;color:#9aa6b0}
.call-pop-buttons{display:flex;gap:8px;margin-top:14px}
.call-pop-buttons button{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:7px;border:0;border-radius:10px;padding:11px 12px;font-weight:600;font-size:14px;color:#fff}
.call-pop-buttons svg{width:16px;height:16px;fill:currentColor}.call-pop-buttons svg.hang{transform:rotate(135deg)}
.call-accept{background:#1f9d62}.call-accept:hover{background:#23b170}
.call-end{background:#c2463b}.call-end:hover{background:#d4554a}
.call-quiet{background:rgba(255,255,255,.1)}.call-quiet:hover{background:rgba(255,255,255,.18)}.call-quiet[aria-pressed=true]{background:#e8b04a;color:#1b2227}
.call-pop button:focus-visible{outline:2px solid #fff;outline-offset:2px}
.call-pop.call-pop-next{top:236px}
@keyframes ring-ping{75%,100%{transform:scale(2.4);opacity:0}}
@keyframes pop-in{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}
@media (prefers-reduced-motion:reduce){.call-pop{animation:none}.ring-dot::after{animation:none}}
.call-alerts{margin:14px 0 0;padding:10px 12px;background:#fff;border:1px solid var(--border);border-radius:10px;display:flex;flex-direction:column;gap:4px}
.call-alerts-head{display:flex;align-items:center;justify-content:space-between;gap:8px}
.call-alerts-status{font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;padding:2px 8px;border-radius:12px;background:#eceff2;color:var(--muted)}
.call-alerts-status.on{background:var(--ok-bg);color:var(--ok)}
.call-alerts-status.blocked{background:var(--danger-bg);color:var(--danger)}
.call-alerts-btn{background:none;border:0;padding:0;color:var(--text);font-weight:600;font-size:13px;text-align:left;cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.call-alerts-btn:hover{color:var(--accent-hover);text-decoration:underline}
.call-alerts-btn:disabled{opacity:.6;cursor:not-allowed;text-decoration:none}
.link{background:none;border:0;padding:0;color:var(--text);font-weight:600;text-decoration:underline;font-size:inherit}
.settings-card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:18px 20px;margin-bottom:16px}
.settings-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:8px}
.settings-card-head h3{margin:0 0 4px;font-size:15px;text-transform:none;letter-spacing:normal;color:var(--text)}
.settings-nav-item{padding:12px 14px;background:#fff;border:1px solid var(--border);border-radius:8px;display:flex;flex-direction:column;gap:2px;cursor:pointer}
.settings-nav-item.selected{border-color:#9aa9b5;background:#f0f3f5}
.settings-actions-row{display:flex;align-items:center;gap:12px;margin-top:12px;flex-wrap:wrap}
.settings-options-list{display:flex;flex-direction:column;gap:10px;margin-top:10px}
.settings-option{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--border)}
.settings-option:last-child{border-bottom:0}
.settings-guide ul{margin:8px 0 0 18px;padding:0;display:flex;flex-direction:column;gap:6px}
.small-btn{padding:8px 14px;font-size:13px}

/* Login */
.login{max-width:480px;margin:14vh auto;padding:40px;background:var(--card);border:1px solid var(--border);border-radius:16px}.login .brand{font-weight:800;letter-spacing:.08em}.login .brand span{display:block;font-size:10px;letter-spacing:.19em;margin-top:5px;color:var(--muted)}.login h1{font-size:28px;margin-top:34px}.login .button{margin-top:16px}

/* Administration */
body.admin{grid-template-columns:var(--rail) minmax(0,1fr)}
.admin-main{padding:26px 32px;overflow:auto;min-width:0;max-width:1180px}
.admin-main h2{margin:30px 0 12px}
.card{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:20px 22px}
.cards{display:grid;gap:14px}.card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}
.state{font-size:12px;font-weight:700;padding:4px 10px;border-radius:20px;background:#eceff2;color:#3b4652}.state.ok{background:var(--ok-bg);color:var(--ok)}.state.warn{background:var(--warn-bg);color:var(--warn)}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;margin:14px 0;font-size:13.5px}.facts dt{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);margin-bottom:3px}.facts dd{margin:0}
.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:0 18px}.check{display:flex;align-items:center;gap:8px;font-weight:500}.check input{width:auto;margin:0}
.settings button{margin-top:14px}.row-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px;padding-top:14px;border-top:1px solid var(--border)}.row-actions form{margin:0}
.warn{color:var(--warn)}.flash{margin:8px 0}

@media (max-width:900px){
  body.app{display:block;height:auto;overflow:auto;padding-bottom:72px}
  .rail{position:fixed;bottom:0;left:0;right:0;flex-direction:row;justify-content:space-around;padding:4px 6px;border-right:0;border-top:1px solid var(--border);z-index:5}
  .mark,.rail-spacer{display:none}.rail-account{flex-direction:row;padding:0}.rail-item{padding:8px 6px}.badge{right:2px}
  .middle{border-right:0;border-bottom:1px solid var(--border);padding:18px 16px}.detail,.admin-main{padding:18px 16px}
  .bubble{max-width:90%}.keypad{max-width:320px;margin-left:auto;margin-right:auto}
  .detail .line-badge{display:none}.pane-head{flex-wrap:wrap}
  .call-pop{top:12px;left:12px;right:12px;width:auto;max-width:none}
  .call-pop.call-pop-next{top:auto;bottom:72px}
  .detail .chat{height:auto;min-height:calc(100vh - 108px);min-height:calc(100dvh - 108px)}
  .head-tools{flex-wrap:wrap}.compose-row{grid-template-columns:auto minmax(0,1fr)}.compose-from{grid-column:1/-1;margin-top:6px;max-width:none;white-space:normal}
}
/* Live Call Console: live transcript bubbles (caller left, staff right) and the post-call summary */
#live-call-console{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:14px 16px;margin:18px 0 8px;display:flex;flex-direction:column;gap:10px}
.live-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.live-head #live-stream-status{flex:1 1 auto;min-width:0}
.live-badge{background:var(--ok-bg);color:var(--ok);padding:5px 10px;border-radius:20px;font-size:12px;font-weight:600;white-space:nowrap}
/* Offline / failed stream: a neutral grey pill, never the live green one */
.live-head #live-stream-status.is-offline{flex:0 1 auto;background:#eceff2;color:#5b6570;padding:5px 10px;border-radius:20px;font-size:12px;font-weight:600}
#live-turns{max-height:280px;min-height:60px;overflow-y:auto;display:flex;flex-direction:column;gap:6px;padding:2px}
.turn-bubble{max-width:80%;border:1px solid var(--border);border-radius:12px;padding:8px 12px;font-size:13.5px;white-space:pre-wrap;overflow-wrap:anywhere;display:grid;gap:2px}
.turn-bubble .turn-speaker{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.turn-customer{align-self:flex-start;background:#fff}
.turn-staff{align-self:flex-end;background:#e9edf1}.turn-staff .turn-speaker{color:#c41230}
#live-summary-box{background:var(--ok-bg);border:1px solid #cfe5d7;border-radius:10px;padding:10px 14px}
.live-summary-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.live-summary-head strong{font-size:13px;color:var(--ok)}
.live-summary-text{margin:8px 0 0;white-space:pre-line;font-size:13.5px;line-height:1.55}
/* Recent calls: AI Summary badge and the inline accordion it opens */
.call-row.has-summary{cursor:pointer}
.call-row .voicemail-delete{justify-self:start;margin-top:6px}
.summary-badge{justify-self:start;background:#fbf3df;color:#8a5a00;border-color:#efe1b8;border-radius:20px;padding:3px 10px;font-size:12px;font-weight:600}
.summary-badge:hover{background:#f6e9c4}
.badge.tier-badge{position:static;justify-self:start;border-radius:20px;padding:2px 9px;font-size:11px;font-weight:600;min-width:0;border:1px solid transparent}
.badge.draft{background:#fef3c7;color:#92400e;border-color:#fde68a}
.badge.master{background:#dcfce7;color:#166534;border-color:#bbf7d0}
.call-accordion{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:10px 14px;margin-top:6px;cursor:auto;display:grid;gap:4px}
.call-accordion .accordion-label{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.call-accordion p{margin:0 0 6px;white-space:pre-line;font-size:13.5px;line-height:1.55}
.call-accordion .accordion-transcript{max-height:220px;overflow-y:auto}